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Talking Sourcing
Talking Sourcing Events
- Past Events
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Media
- Podcast
- Video
Impact Sourcing Chapter UK&I
Directory

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Opinion

931

Opinion

Effective approaches to regulation can raise customer service standards and boost growth

One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality of their...

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Opinion

The Power of Emotional Connection: A Game-Changer for Customer Loyalty

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Opinion

What Is the future for work in a world of uncontrolled war and exponential AI?

Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can...

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Opinion

The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion...

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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and...

3.0K

Opinion

India is the Most Favored Offshore CX Delivery Location in 2024

The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains...

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Opinion

Effective approaches to regulation can raise customer service standards and boost growth

The Power of Emotional Connection: A Game-Changer for Customer Loyalty

What Is the future for work in a world of uncontrolled war and exponential AI?

The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

India is the Most Favored Offshore CX Delivery Location in 2024

The Power of Emotional Connection: A Game-Changer for Customer Loyalty

What Is The Value Of Social Sales In B2B Today?

UnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX

Effective approaches to regulation can raise customer service standards and boost growth

CX Files: How Does the UK 2024 Budget Impact BPO and CX?