Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
