Posts By Tom Smith
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1.0KNewsAccelerating Net-Zero Progress with Innovative Technology
Governments and enterprises have been doubling down on the development of their net-zero targets in recent years, seeking to demonstrate ambition and...
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765NewsThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
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521NewsWhat the rise of Blockchain and the Metaverse means for customer experience
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
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480NewsWhat are the benefits of Global Outsourcing?
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
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426NewsHow to overcome recruitment problems in today’s financial industry
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
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369NewsThe most important CX trends to focus on in 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
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395NewsContent moderation is nasty, but essential. How do we make it better?
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
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236News
GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
