Sara Enright, Project Director, Global Impact Sourcing Coalition, a collaboration between leading companies to build more inclusive global supply chains by hiring impact workers—people who were previously long-term unemployed or living in poverty.
What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
There is an old cliche (which is nonetheless very true), to the effect that whilst a “good” contract will not – in...
In 2018, I wrote a piece on returning from the annual family holiday, about how as consumers, the summer getaway – even...
It feels timely that, as I sit down to write this blog, we are in the middle of another heatwave here in...
The business model that built the BPO industry over three decades is changing. What began as simple labor arbitrage – shifting work...
Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...
Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...
