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Analytics BPS Goes Mainstream as Success Begets Success

Interest in analytics in business process services continues to grow, encouraging more enterprises to experiment with advanced analytics solutions and technologies, and accelerating market growth. As interest grows, so too do capabilities, including ever-developing predictive and prescriptive analytics services, bringing new clients and offerings to the market.

Purple Cow Media Innovates with UKTI

Professional Outsourcing Magazine publisher Purple Cow Media has launched into bespoke publishing for the first time with the release of the “UKTI Pitchbook”, in association with (of course) UKTI, the agency that encourages investment into the UK. The electronic booklet is believed to be the first of its kind in that it contains not only [...]

The soft stuff is always the hardest

Enterprise change in today’s environment perversely is a constant. Change in any organisation regardless of size, structure, or industry is problematic, particularly because it involves people. When there are new ways of working, new rules on the block and, typically, a change in the command structure, change becomes monumentally difficult.

Is the board missing a trick?

How many of you are tired of hearing about the “voice of the customer”, “customer journey”, or “customer service excellence”? I suspect most senior executives are wondering why, after many years of these mantras, you are still not making the market gains promised.

As Robots Are Fast Becoming Our Co-workers, We Take A Look At When And Where This Alliance Began

The first autonomous robots joined the workforce at a General Motors plant in 1961, where they performed tasks like welding car bodies together. In the decades that followed, robots performed an increasing share of industrial factory work, but always alone –their inventors, George Deyol and Joseph Engelberger, deemed them too dangerous to work around people.

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

The Global Sourcing and Cloud Summit 2016

World BPO/ITO Forum is an exclusive, executive event for C-suite executives and their direct decision-making reports from mid-to-large enterprise companies who are interested in evaluating global sourcing and cloud opportunities.

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