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Will AI make lawyers redundant?

Professional Outsourcing Magazine has covered legal process outsourcing (LPO) and artificial intelligence occasionally so it’s worth highlighting a report on the BBC which suggests that artificial intelligence has predicted a load of results in human rights cases.

Trio team up for water company

Atos, Capgemini and Cognizant have banded together to form an alliance to support an eight year, £100m contract to provide IS for Anglian Water. The companies are pointing to this as the largest such alliance in the UK. Anglian has put companies together like this before, but never on such a scale.

Is poor sourcing losing you customers?

New research from specialist outsourcing company Echo Managed Services will send chills down the collective spine of the business community – one in three customers is disengaging with organisations that have poor billing processes.

Indian card breach highlights outsourcing risk

The Hindustan Times is reporting a data breach affecting ATMs in India – and there’s speculation that outsourcing the machines was partly to blame.

Home agent outsourcing must focus on value, not price

One of the most interesting things about contact center delivery over the past decade has been the shift in what enterprises look for when partnering with a vendor. And, with firms across verticals looking for a solution that reflects flexibility, higher-quality interactions and affordability, a good number continue to use home-based agents.

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

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