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Defra takes first steps to sourcing overhaul

The British government’s Department for the Environment, Food and Rural Affairs (Defra) has issued a £30m pre-tender document as it prepares to exit its current sourcing contracts, says Government Computing. The initial pre-tender refers to the hosting and management services required by the department. It will all roll in to a programme named UnITy, which [...]

Capita extends Debenhams contract

Capita has seen its contact centre contract with Debenhams extended until early September 2022, says a report in Sourcing Focus. We’re counting this as yet another example of how, in spite of high-profile criticisms of the outsourcing ethos, when it works the clients keep coming back for more.

Will Millennial Customers Demand A Better Experience?

One of the key drivers of change in the way that customers expect service is that the millennial generation is becoming so dominant in society. These are the people born from 1980 up to the millennium who are now university age up to their mid-thirties. All these people grew up with technology around them – [...]

Confronting illegal immigration issues must come before proposed asylum reforms

A recent news feature in The Times suggests the European Commission is considering radical reforms that include a proposal that would see migrants stripped of their asylum status if they left their EU home country to search for work elsewhere in Europe. However, with so much false documentation swirling around the UK and across the [...]

Purple Cow Media Innovates with UKTI

Professional Outsourcing Magazine publisher Purple Cow Media has launched into bespoke publishing for the first time with the release of the “UKTI Pitchbook”, in association with (of course) UKTI, the agency that encourages investment into the UK. The electronic booklet is believed to be the first of its kind in that it contains not only [...]

UK Contact Centre Forum

Covering over 2500 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Event highlights include 4 Keynote conference speeches from contact centre industry leaders, Interactive roundtable discussions, An integrated exhibition with extensive networking opportunities to learn and share best practice.

The Global Sourcing and Cloud Summit 2016

World BPO/ITO Forum is an exclusive, executive event for C-suite executives and their direct decision-making reports from mid-to-large enterprise companies who are interested in evaluating global sourcing and cloud opportunities.

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