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Talking Sourcing
Talking Sourcing Events
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Media
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Impact Sourcing Chapter UK&I
Directory

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Opinion

New research underlines importance of accredited BPO providers

Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...

2026 CX & BPO Trends to Watch

Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...

Beyond GenAI: Why Agentic AI Is the Real Transformation Wave

Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...

AI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams

Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...

The future of outsourcing? Build smarter, elevate faster, return stronger

Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...

Entrepreneurial Spirit is Essential for CX Outsourcing

In today’s customer management services sector, no one should underestimate the need for a good dose of entrepreneurial spirit. In any industry,...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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