Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
Stephen Loynd has spent his career observing, analysing and commenting on the information and communications revolution spreading across the planet and in...
Sarah Burnett shares common questions that enterprises ask about automation. To answer these questions Everest Group analysts have created a playbook focused...
Outsourcing contract pricing has evolved as waves of disruption have impacted value propositions over time. Gone are the days of pricing based...
Iain Banks, VP of International Markets at TTEC discusses the trends he has seen over the last 18 months including CX being...
The next interview with Iain Banks, Regional VP International Markets at TTEC, on his views of the industry, separating the hype from...
Digital Transformation definitions, examples, and explanations have turned into a huge pot of buzzword salad. From AI, RPA, analytics, cloud, and NLP,...
Customer Experience management has become one of the hottest topics on the planet as enterprises vie for customer engagement. Enterprises are learning...