All posts tagged "Opinions"
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3.0KOpinionFlexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance
Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists...
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3.1KOpinionTop CX Predictions for 2024
Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...
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2.5KOpinionFrom sports icons to business titans
When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...
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2.4KOpinionStill elusive but within reach? Effective GBS Business Relationship Management
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
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1.8KNewsWhat the rise of Blockchain and the Metaverse means for customer experience
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
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4.2KNewsWhat are the benefits of Global Outsourcing?
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
