All posts tagged "Opinions"
-
1.3KOpinionBPO’s Next Chapter: How AI, Specialized Solutions, and Partnerships are Leading the Way
By Phil Tomlinson, SVP of Global Offerings for TaskUs The Business Process Outsourcing (BPO) industry faces a turning point sparked by slowing...
-
2.0KOpinionBecoming a GenAI Mature Organisation through Strategic Sourcing
Generative AI (GenAI) has taken the world by storm since its introduction by OpenAI in November 2022. Professional outlets have been quick...
-
1.8KOpinionWhat Is The Value Of Social Sales In B2B Today?
Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the...
-
3.4KOpinionFlexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance
Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists...
-
3.6KOpinionTop CX Predictions for 2024
Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...
-
2.9KOpinionFrom sports icons to business titans
When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...
-
2.7KOpinionStill elusive but within reach? Effective GBS Business Relationship Management
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
-
2.0KNewsWhat the rise of Blockchain and the Metaverse means for customer experience
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
-
4.9KNewsWhat are the benefits of Global Outsourcing?
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
