Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
For those in Business Process Outsourcing (BPO) the ongoing crisis has presented the chance to prove their mettle; are they an indispensable...
