When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
