What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
In their efforts to improve customer interactions, CX leaders are challenged to optimize processes, improve cyber security / data protection, and empower...
A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was...
2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...
