South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
To improve your odds of success, here are some performance outcomes you should be targeting before you plan your next digital transformation...
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
