Posts By Sarah Burnett
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910NewsProductivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
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1.3KDownloadsResilience Perspectives Post 2020: Insights into how different industries dealt with the impact of the pandemic and lessons learnt
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
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2.4KOpinionHow intelligent (and integrated) automation can build resilience in the new normal
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
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4.7KVideo
Intelligent Document Processing
Sarah Burnett shares common questions that enterprises ask about automation. To answer these questions Everest Group analysts have created a playbook focused...
