Spring 2018 issue out now

It's spring and our new issue is out to digital subscribers, the paper version will be with you during next week. A focus on Corporate social responsibility and an increased roster of regular contributors should make this the best one yet. Elsewhere we follow up on Jamaica, we look at offshoring, cloud usage and a great deal else.

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Jamaica makes further inroads into outsourcing

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European home-agent dynamic begins to take shape

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Everise and Microsoft have designs on AI market

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Offshoring looks off colour

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How is cloud actually used?

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Contact Centre outsourcers must address attrition meaningfully

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