AI: where the jobs are landing

This week the artificial intelligence bandwagon continued to roll on and we had a look at employability; our friends in Jamaica scored another deal, we had a look at the effect of mobile technology on BPO and inevitably there were reports on where the sourcing industry was going. See you in seven days.

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Drivers of BPO: mobility

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Vodafone deal to boost ResQ by a third

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IVR, Chat Bots, Machine Learning – Does the Customer Care!?

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KPMG moves into Jamaican outsourcing

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Outsourcing needs to reform, says report

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Annoying Situations from Everyday Life in the IT Environment

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