Businesses are so dependent on IT that any disruption in service continuity – for example a faulty email box, an unexpected server reset, or an unstable Internet connection in the server room – costs money. The examples above, and more, are results, not causes of certain events. The mailbox stopped working because it exceeded the capacity limit. The company’s server was reset because the applications running on it have repeatedly exceeded the processor’s standard. Half of the server room was deprived of the Internet because the port in the switch from the spare link has been in need of repair for three solid months. All of this could have been easily avoided. That is why, with growing awareness among business and IT managers, a new branch of IT was created: IT monitoring.
Imagine that you are browsing the web to find a certain product to purchase. You find an appropriate website, but it will not load. Instead, the message says: “try again in 15 minutes”. Do you wait, or will you try to find this product elsewhere?
From the entrepreneur’s point of view, this short period of downtime can really bring significant losses. Perhaps the clients will visit the website again after 15 minutes. Or maybe a customer was looking to place a huge bulk order, got frustrated and completed their transaction at a competitor’s store.
We started with a website, but failures on a slightly smaller scale (for example, malfunctioning email) can be just as costly for your company. A potential client will not always feel like making a phone call to your customer service when the email they have just sent returns to their inbox with an error message. Of course, it could be a person who only wanted clarification on a minor issue, and they will try again soon. But what if it had been a potential customer with a massive order, or another organization wishing to cooperate with you on a larger scale? Modern customers are not very patient and might judge your business badly after such failures. So, reputation takes a hit along with profit. Is this not a good reason to think about increasing the reliability of your company’s IT systems?
Unexpected network/equipment operational downtime carries a huge risk for internal (co)operation, especially when your company has several locations in different cities or countries.
Inoperable servers can ruin the exchange of information between employees, prevent updates being sent, or cause important calls from clients to be missed. It negatively affects workflows, and delays tasks performed by your teams. And yet, as we mentioned before, most such issues could easily be avoided. How can you prevent such problems?
If want to know the answer, read new our white paper Prevention is Better than Cure: Monitor and React with Network and Security Operations Center. Additionally, I encourage you to visit nextisoneplace.com to acquaint yourself with other improvements in ICiTy.