2pm-3pm GMT: Thursday 12th November
Want to explore how technologies such as automation, AI, Big Data and analytics are changing and improving CX in contact centres? Is your brand exploring new technologies and how they can complement and improve your CX? Then come armed with your insights and questions for our experts as we discuss the need for a balanced CX strategy that uses the right mix of human and digital components.
We’d love for you to share examples of your brand or your customers reaping the benefits of such technologies, debate how contact centres will continue to evolve over the next decade, and provide your opinion on what this will mean for the broader customer service and CX industries.
To register or for more information contact firstname.lastname@example.org