Industry Events

Webinar: Distributed workforces

Culture, employee expectations and well-being and how to build them into your contact centre enterprise

30th July 2020 | 2pm UK time

Your workforce has been virtual for some time now, but in the wake of the recent pandemic there is a need to find a balanced and seamless support model across what will ultimately be distributed workforces.  Timings aren’t clear and they won’t be consistent internationally. It will be the job of the contact centre industry to manage the process and deliver an experience leaving the customer unaware that anything has changed.

The changes to be put in place are several-fold. Employee expectations will rise. They have seen how working from home can deliver flexibility and benefits to quality of life, and for that matter so have managers. What this means is that the move towards a digital-first strategy has been accelerated, leaving many workforces expecting to remain dispersed and be managed by outcomes rather than face time.

Intelligent Sourcing has therefore joined forces with TTEC, a leading digital global customer experience (CX) technology and services company, to conduct a webinar to help you negotiate your way around this challenge.

You may well have attended our face to face events previously, held at prestigious London venues with world class speakers; sadly we can’t use these venues at the moment but the quality of our speakers remains beyond question. At this, the first of our “Talking Sourcing” events you’ll hear from Jo Regan-Iles, TTEC’s executive HR director for Europe, Middle East and Africa, on how the company is addressing these issues.  You’ll also get an independent voice from the ever-excellent Peter Ryan of Ryan Advisory, whose expertise in these locations has always extended to Cyberspace.

Join us at this thought-provoking session, moderated by Intelligent Sourcing’s consulting editor Guy Clapperton, and provide us with your questions for our CX experts!

Places are strictly limited – book your place today by emailing jony@purplecowmedia.net

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