10th-11th February 2021
The Evolution of Customer Contact in a Rapidly Changing Consumer Environment
In times of unprecedented and fast-moving changes in our customers’ and our colleagues’ preferences, priorities and behaviours, contact centres are more than ever the beating heart of an organisation’s customer engagement strategy. Our CPD accredited virtual Future of the Contact Centre conference will bring into sharp focus these profound changes in the world of customer contact, and highlight the evolving mix of technologies, processes and people in an uncertain business environment.
Our 2021 conference, presented live and exclusively from our own TV studio set-up, is designed to deliver to our delegates, through a mix of case studies, panel discussions and in-depth interviews with industry leaders, a raft of world-class content in a virtual environment – where they will be able to log off with all the tools, strategies and techniques they need to deliver successful contact centre strategies for the future.
Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage, and the changing face of the contact centre is at the sharp end when it comes to linking the voice of our colleagues to the voice of our customers. We look forward to having you tune in for the seventh Future of the Contact Centre conference in 2021.