The next interview with Iain Banks, Regional VP International Markets at TTEC, on his views of the industry, separating the hype from reality re predictive data analytics, AI and machine learning and sharing the trends TTEC are seeing.

The next interview with Iain Banks, Regional VP International Markets at TTEC, on his views of the industry, separating the hype from reality re predictive data analytics, AI and machine learning and sharing the trends TTEC are seeing.