What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
