Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
