Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...
When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
