The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
When the first lockdown started last year all non-essential retail stores were closed. Most of these companies had to start developing a...
There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready...
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind...
