Businesses have difficulty in engaging with customers in the initial term – which is frustrating because companies spend a lot of time and money acquiring clients in the first place. Working ferociously and manually to keep them on board seems almost unjust. So, can automation help? This is the question asked by Intelligent Sourcing magazine, our guest hosts for the evening, Kofax, and Jonathan Runting, Ember Group consulting director, who will look at the function of customer engagement and the role automation can play in it.
The advantages of robotics are many. Consistency is a given as long as it is reliable; the ability to scale up the “workforce” by firing up and down as many robots as are required means the infrastructure is always the right size. There are practicalities, including the need to address pain points and therefore the need to articulate them and overall the need to collate data is far from trivial.
The benefits are worth it and at our event we will explore how to overcome the obstacles, both from the management and people point of view and the technical. As always from Intelligent Sourcing, the London venue will be prestigious and luxurious, the invitation-only audience will be from the highest levels of the top organizations and the speakers will be top flight.
We will look forward to hosting you. Book your place early to avoid disappointment.
Ember Group consulting director