What are the current trends around offshoring and CX?

David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. Dave is a well known international expert on offshore outsourcing and he will be speaking about offshoring strategies later this month at the CX Outsourcers Mindshare event in Windsor, UK.

In this edition of CX Files, Dave talks about some of the current trends around offshoring and CX, especially the main drivers for offshoring today and how companies are coping with different service delivery models, such as the cloud. How has offshore outsourcing changed CX and have all those offshore contact centres really all come back home?

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