Customer service specialist Webhelp and telecommunications provider, Sky celebrated again last week after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th November.
The win represented further good news for the partners, who had previously beat off stiff competition in mid-November to win Best Outsourcing Partnership at the 2018 Engage Awards and also Telecommunications Project of the Year at the UK Global Sourcing Association Awards. The team had also celebrated a silver award previously for Best Contact Centre (Large) at the UK Customer Experience Awards, which took place at Wembley Stadium on the 11th October.
In winning each of these awards, the Webhelp and Sky team received recognition for the outstanding sales and service performance delivered to Sky’s customers since the launch of the new Sky Mobile product in 2016.
“We’ve grown from a standing start to a significant market share in a very short space of time thanks to the talented people we have working on the campaign, delivering exceptional levels of customer satisfaction and advocacy of our new mobile product. The team’s passion and knowledge of this exciting new proposition has helped us to create a Sky Mobile sales centre of excellence in Larbert. It’s great they are being recognised for this”, said Derek Donaldson, Sky’s Head of Sales Operations.