The contact centre industry is hotting up again – only this week Intelligent Sourcing hosted an event with Sitel, we’ve done so in the past with Teleperformance and now Webhelp has secured recognition from one of our media partners, Everest Group.
Specifically, the contact centre specialist has been named a Star Performer and Major Contender (their capitals, Not Ours) in the recently released Everest PEAK Matrix. This identified Webhelp as being a Major Contender in the global outsourcing industry and on the back of strong performance in the 12-18 months up to Decembe, 2016.
David Turner, CEO of Webhelp UK, said: “It is fantastic news that Everest has identified Webhelp as a Star Performer and Major Contender in the global contact centre industry. The business is committed to driving forward standards in customer experience and working in partnership with our clients to identify and develop solutions that are right for their business and their customers.
“Webhelp invests considerable sums each year in new technology and prides itself on its ability to be a technology enabler for its clients. In recent months Webhelp has brought additional businesses into the family, which have expanded its expertise in social media monitoring, voice recognition technology and AI. The business is continuing to invest in and develop new ways of helping brands to engage with their customers in the way, via the channel and at the time of the customer’s choosing.”