Contact centre specialist Webhelp has expanded its boundaries further, this time with a move into South Africa. This time it’s not opening a new office but sending its former CEO of South Africa, Craig Gibson, to take part in BPeSA’s Transition Committee.
Gibson oversaw the establishment in South Africa of Webhelp in the first place. “The contact centre industry is crucial to the future development of jobs and youth employment in South Africa, which are primary vehicles to drive economic reform in South Africa,” he said.
“Tremendous opportunities exist in this industry. As technological advances continue, so too does the number of businesses keen to appropriately source customer experiences to an expert provider, in a world-class geography, and that means more and better job opportunities for people in South Africa.
“We support a number of international clients from our sites in South Africa and they are consistently impressed with the quality of the people here. With training, development and support, Webhelp is able to create a workforce of South Africans that is equal to first rate customer advisors in any other part of the world. Coupled with excellent infrastructure and lower costs, this makes South Africa a very appealing outsourced location for many international businesses.
“With such potential for the industry in South Africa, it is crucial that we have an industry body that can ensure we take full advantage of the opportunities that exist. The team that is being assembled to transition to a new operating model is unique and will see a range of skills and experience come together to lead this. This is too important for the future of the contact centre industry in South Africa and the development of the economy not to get this right, so that is why I am keen to get involved and play my part.”