Time to Rethink Your Pricing Model

Automation is changing everything about service delivery, and pricing models are no exception. If you haven’t rethought your pricing recently, you may be incentivizing exactly the opposite behavior from what you want in your service providers. As service delivery models move from labor arbitrage to automated service delivery, you’ll want to eliminate some metrics and tweak others. Recent survey-based Everest Group research can help you think about how.


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