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Thomas Cook travels to Webhelp

Travel agency Thomas Cook has transferred its Falkirk contact centre to French company Webhelp. There will be no job losses and all 300 people will remain in their current premises.

The agreement with Webhelp is consistent with Thomas Cook’s strategy to form partnerships which allow the business to streamline its operations while maintaining or improving its core offer to its customers, said the travel operator in a statement.

Ingo Burmester, Chief of UK Source Market, Thomas Cook commented “By using the expertise of a provider like Webhelp for our contact centre in Falkirk, we can keep improving our service while focusing our business where we can create the most value for our customers.”

David Turner, Chief Executive Officer Webhelp UK, commented, “We’re delighted to have been selected to help deliver world class customer experience for Thomas Cook’s holiday customers and proud that our record of excellence in customer service, technology and IT capability and long term commitment to Falkirk made us the right partner for the brand.”

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