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The Problem with Technology-First Digital Transformation

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Digital Transformation definitions, examples, and explanations have turned into a huge pot of buzzword salad. From AI, RPA, analytics, cloud, and NLP, to Machine Learning, Robotic Process Engineering, and more. The problem this creates is a technology-first view of digital transformation. And it implies that if you get all these technologies, then something meaningful must happen – but that’s simply not the case. The better way: Identify the specific problem that needs to be solved first – and then find the technology or technologies that solve that problem.

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