The Bulletin

COCCO launches first event and it was a corker

The initial Conference for Outsourcing Contact Centre Operations (COCCO, hosted by Intelligent Sourcing and the UK Contact Centre Association and held at Verizon\\\'s premises in Reading) has taken place and if we say so ourselves it went pretty well. Read our initial report here.

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Jamaica gains raft of BPO jobs

The BPO market continues to expand regardless of automation. The Jamaican government is preparing for an influx of jobs as a result, but how realistic is this aim?

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Questions to the South African DTI

This week Intelligent Sourcing has been to South Africa. We headed to the parliament building (pictured) and found out about investment opportunities from the DTI.

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Who is the chair of IAOP’s European Outsourcing Council?

The International Association of Outsourcing Professionals has a new European Outsourcing Council. Intelligent Sourcing magazine is represented on it but never mind us - in this interview we find out a bit about the chair, Marko Kovacevic, and his company Trizma.

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“Sitel: enhance your people”

Watch this video as our editor interviews Sitel about the people side of an evolving contact centre industry. How do we make the most of a company\\\'s greatest asset, its personnel, when the move appears to be to robotics?

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Global data analytics outsourcing market to grow dramatically

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