The Bulletin

Where to store your BOT and other challenges with automation and AI.

William Carson of Teleperformance considers the storage implications and other practicalities around RPA and AI. This week we've also been considering home working and once again we've looked at the successful regions and where they are for outsourcing.

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Hurricane Irma brings out the best

This was the week of Hurricane Irma, which brought out the best in the contact centre industry as people manned phones and computers to help, without any thought of payment or recognition. We're pleased to recognise the efforts of the sourcing industries alongside those of everyone else who helped, and wish all of our readers in Florida who have been affected every success in getting their lives back on track.

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Malaysia: the offer

Intelligent Sourcing's editor has spent most of the week in Malaysia, specifically in Johor, a location in the south close to Singapore which offers a great opportunity for investors and partners. There will be more on this anon - and also this week we look at various news bits and one of our academic contacts has been looking into China.

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Blockchain offers logistics solution

September at last, and the news is about to get chunkier (see the Intelligent Sourcing website at midday for something on Indian GDP figures) - but overall the end of August offered a mixed bag of news. We looked at Blockchain, Webhelp won an award or four and we took a look around what the VC-suite actually prioritises. In this bulletin we also repeat a couple of older stories, one on the status of Symphony Ventures which had a fillip last month and the other a preview of our interview with SSCL, which will be published in our issue due out later this month.

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US outsourcing moves to Midwest

Thought outsourcing was something that took jobs away from the USA? Think again as we examine how the Midwest is becoming a sourcing territory in its own right. This week we also look at the Philippines

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Nordic Shared Services Landscape 2017 Report

Intelligent Sourcing is always interested in how different regions are faring in (for example) shared services - here is a report we've highlighted on the Nordics. Elsewhere the US and Canada are seeing increases and both Australia and Sweden are tightening their rules.

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Aegis Expands Presence in Malaysia

This week Aegis has expanded in Malaysia, Hexaware has done well in a report from Whitelane and a number of other companies have done well from acquisitions and investments. See you in a week!

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Offshoring tax: the Democrats weigh in

This week the tide started to turn in American politics as the Democrats weighed in on offshoring as well as the president. Today\\\'s news about the grand jury may be bad news for Trump but if the Dems are starting to follow his agenda you could argue that whatever happens now, he\\\'s made a difference.

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Trump called on to allow more, not less H-1B

It\\\'s only the week after president Trump\\\'s concerted promotion to buy American and already the pressure is on for him to allow more, not fewer, people into the country on H-1B. Elsewhere this week it\\\'s a good time for Scottish contact centres but not so great if you\\\'re outsourcing airline work in America.

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Global data analytics outsourcing market to grow dramatically

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“Sitel: enhance your people”

Watch this video as our editor interviews Sitel about the people side of an evolving contact centre industry. How do we make the most of a company\\\'s greatest asset, its personnel, when the move appears to be to robotics?

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Who is the chair of IAOP’s European Outsourcing Council?

The International Association of Outsourcing Professionals has a new European Outsourcing Council. Intelligent Sourcing magazine is represented on it but never mind us - in this interview we find out a bit about the chair, Marko Kovacevic, and his company Trizma.

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Questions to the South African DTI

This week Intelligent Sourcing has been to South Africa. We headed to the parliament building (pictured) and found out about investment opportunities from the DTI.

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Jamaica gains raft of BPO jobs

The BPO market continues to expand regardless of automation. The Jamaican government is preparing for an influx of jobs as a result, but how realistic is this aim?

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COCCO launches first event and it was a corker

The initial Conference for Outsourcing Contact Centre Operations (COCCO, hosted by Intelligent Sourcing and the UK Contact Centre Association and held at Verizon\\\'s premises in Reading) has taken place and if we say so ourselves it went pretty well. Read our initial report here.

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