telnet – and yes it spells its name with a lower case ‘t’ even when it’s at the beginning of a sentence – has secured a digital transformation contract with East Sussex Fire and Rescue Service in the UK. So any Brighton-based readers involved in a fire should find the services come a shade faster – which could well end up saving a life.
The support takes the form of a seven-year ICT Managed Service project worth around £8.3 million. It has kicked off with a cloud-based infrastructure and further work to consolidate existing back office functions into the cloud is ongoing.
The nuts and bolts are that telent is upgrading Microsoft Dynamics Customer Relationship Management (CRM) software. It’s drawing on its own technology skills, partnerships and experience in other emergency services contracts. It plans to automate paper-based processes relating to business and community safety visits and also to improve digital workflows. It will also upgrade the infrastructure hosting Firewatch ERP, an HR, retained pay and resource management system.
There are also plans for a performance management system. “After telent were engaged to undertake the maintenance and support of our technology estate, and after a period of stabilisation, we have seen a significant reduction in IT incidents logged and a pleasing increase in reliability, with telent continuing to successfully deliver against their SLAs,” said ESFRS Chief Fire Officer & CEO Dawn Whittaker. “ESFRS are investing in a major IT infrastructure refresh and new capabilities to support the business needs of our service and telent will provide critical support to ensure we deliver efficiently, effectively and maximise digital and technological opportunities.”