Teleperformance, the global leader in outsourced ominchannel customer experience management, announced today its public sector services programme in the UK has achieved accreditation to the Global Sourcing Standard for Service Providers.
Teleperformance is the first supplier globally to achieve the accreditation and follows the BBC as only the second organization to achieve accreditation with merit.
Matt Sims, chief executive of Teleperformance UK and South Africa, said: “Accreditation to the Global Sourcing Standard is a wonderful achievement. I am especially proud of our public sector team, and this well-deserved accolade recognises the rigour and governance that has underpinned our work supporting UK public sector services for almost twenty years.”
Kerry Hallard, Chief Executive of the GSA added, “I am delighted to confirm the accreditation of Teleperformance to the GSA Standard for its public sector services. I am particularly pleased to announce Teleperformance UK as the first ever supplier to have achieved accreditation and warmly congratulate them on their accomplishment.”
Nearly nine years in the making, the Standard has been a significant development towards the GSA’s vision of a unified sourcing industry operating to a single global standard of practice. With an increasing requirement for ever greater solution complexity, the Standard offers consistency and confidence. It is a unique global standard that has been critiqued by over 200 organisations worldwide.
Rachel Robinson, executive vice president of public sector services at Teleperformance UK, commented: “I would like to express my thanks to the team for all their hard work over these past months and for the great work they do every day in supporting our client programmes and members of the public. Working towards accreditation has provided us with greater insight into our existing best practices as well as identified further opportunities for improvements and adding value, to the benefit of our business and that of our clients in public sector.”
Chris Halward, standards director at the GSA said, “I was particularly impressed with the professionalism and diligence of the Teleperformance team in their approach to the entire process. I am in no doubt the instruments of review and documentation produced as part of the Standard accreditation process will be of great value to Teleperformance in its ongoing endeavours to support its public sector programmes.”
The announcement took place in London at the GSA’s Annual Symposium on the occasion of its 30th Anniversary celebrations which were held on Wednesday, June 28th .