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Teleperformance quids in with contract extension

The UK banking group CYBG has extended its contract with Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.
 
Teleperformance agents will manage general banking and credit card enquiries, as well as support CYBG’s digital channels, mortgage appointment bookings and business banking enquiries.
 
The CYBG group includes the established and trusted brands of Clydesdale Bank, Yorkshire Bank, Virgin Money and B.
 
Matt Sims, Chief Executive Officer of Teleperformance UK and South Africa, said: “We are particularly delighted to be continuing our close relationship with CYBG, one of the UK’s most innovative banking groups. This extension to our contract with the group, and the trust that it implies, is a tribute to the quality of support we provide across all channels.”
 
Gavin Opperman, Group Customer Banking Director at CYBG, said: “Teleperformance has consistently met our very high standards for customer engagement. I have no doubt it will continue to do so as we develop further our already strong focus on customers and businesses.”

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