TalkTalk outsources infrastructure to CGI

CGI has won the One IT Operations Outsourcing contract from UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk’s operational services over the next five years.

TalkTalk’s five year One IT Operations contract forms part of a business-wide transformation programme. TalkTalk is looking for efficiencies after a decade of in-housing its IT function and wants to move from reactive support to preventative action.

CGI says it will modernise the operation of TalkTalk’s IT with a suite of monitoring and CGI’s proprietary automation tools to drive efficiency and reliability, generating a stable platform for future operations. CGI will manage the migration of TalkTalk’s apps into the private cloud, providing enhanced stability, capacity and improved capabilities for validating future releases.

Gary Steen, CTO, TalkTalk said, “CGI demonstrated strong leadership and a clear ability to impart change and maturity into TalkTalk, both in terms of evolving the IT estate but also our working practices and behaviours. It was that leadership stance and transformational change capability that really stood out for us during the selection process, as well as impressive synchronisation across CGI’s global offices when it came to systems and processes.”

Tara McGeehan, President, CGI UK, commented, “The UK’s telecoms market continues to be hugely competitive, and with the regulatory environment putting more pressure on organisations than ever before, it’s crucial that key industry players like TalkTalk get their operational systems and processes in good order.  CGI’s local industry expertise, combined with our global insight, puts us in a great position to help TalkTalk fulfil their future growth plans.”

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