The newcomer’s dilemma
In these times of humanity’s growing dependence on technology, it is hard to imagine the world of business without outsourcing. Knowing the extent to which all markets have become so greatly affected by digital transformation in the past two decades, it is not surprising that almost 90% of Western European companies now collaborate with external IT services providers in order to keep up with the latest trends and stay ahead of the competition. International Data Corporation (IDC), a global supplier of market intelligence and advisory services that included these results in its latest report, has also revealed that businesses tend to rely more on their own past experiences than third-party opinions when choosing an outsourcing partner. Why?
Trying to make that decision while being overwhelmed by thousands of available solutions, the majority of which are advertised as being superior to others, may give you the impression that all IT system and service providers are carbon copies of each other. Thus, there will be those who consider trusting that they have no option but to trust their own instincts.
In reality, however, a few similarities that IT professionals share rest on the surface while the critical differences are hiding somewhere in between the lines. The more you ask the right questions, the greater the chance that you will uncover the whole story and be in a position to choose an outsourcing partner capable of meeting your company’s expectations. So, if you are trying to make your way through this maze of doubts on your own, it would probably be better for you to stop and learn how to ask for directions instead. Here is how you can start.
The principle of proper evaluation
Considering that cost-efficiency remains the key factor for choosing an outsourcing partner, you should begin by establishing the real value of the systems and services on offer. The obvious reason for doing so is that you have to evaluate the benefits and costs of a given solution, and then compare them with whatever else is on the market. That may be easier said than done, as there are some significant differences between outsourcing offers. No two providers are the same. Even the names of services may cause confusion if you compare the various ways IT developers describe their products.
To solve this particular problem, you can follow Abhi Garg’s advice which he included in this article for Medium. His suggestion is to identify your business needs before looking for an IT service provider. This way, you will better determine whether the solutions offered by a given vendor actually meet all of your requirements. Once you have narrowed down the search area using this approach, however, you will then need to verify your company can afford any of the remaining offers.
Fortunately, some IT technology developers, such as Comarch, deliver a wide range of systems and services that are available in multiple outsourcing pricing models – from simple and affordable variations offering basic IT support to advanced, comprehensive solutions providing you with a complete set of tools and features for improving your business processes. By joining forces with such a provider, you can easily determine the scope of outsourcing yourself, so you pay only for solutions that you find applicable in your business. This approach to choosing an outsourcing partner is it is both efficient and convenient, yet there is even more that you may take into account before making your final decision.
A question of experience
Once the price and the product range are settled, it is highly recommended that you take a closer look at a given vendor’s history of achievements in terms of completed technology implementations. Success stories provide businesses with detailed information regarding the kind of support they can expect from a potential outsourcing partner. The longer the list of accomplishments, the more appealing the solution may be.
It is crucial, however, that you pay attention to the quality of these completed projects. A wide range of case study materials can help you verify whether the company’s existing clients speak highly of the solutions they have implemented. Considering that vendors such as Comarch are working closely with some of the world’s best-known companies covering all industries, you may find it useful to hear what those parties have to say about their outsourcing experiences.
In the aforementioned Medium article, Abhi Garg points out the obvious – that no company can afford to work with an external IT team that constantly misses its deadlines or delivers poor quality products. Outsourcing is about producing results on a greater number of business levels, so a provider should help you make better decisions and never be the cause of troubles. And, while seeking good credentials can help you eliminate some vendors from your shortlist, you should also ensure that you are personally introduced to the outsiders with whom you will be working. Establishing a positive form of communication between your companies will prove vital at every stage of your collaboration. Here is why.
Treating “them” as one of your own
You can expect your technology provider to be more effective if your approach towards the external team does not differ from that towards your internal IT departments. Building a strong relationship is necessary if collaboration is to develop into a long-term business partnership that will meet the needs of both sides. As a result, not only will you have a greater chance of improving your company’s IT operations, but you will also be able to resolve any conflict with ease. Outsourcing is a matter of trust – if you place confidence in your partner, you will end up receiving more than you expected.
There are some other ways of determining how to choose the right IT service provider, although those discussed in this article are the crucial ones that you will have to consider before starting your journey with outsourcing. Digital transformation is upon us, and you need to decide whether your company will be taking part in it. Are you ready?