“Sitel: enhance your people”

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Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development manager at Sitel, and Nils Romier, chief commercial officer for Learning Tribes, about the many investments in people that Acticall Sitel Group is making to develop the digital fluency of its team and to ensure that its skills and capabilities are ready to support the ever-growing expectations of customers.
Want to know more about the future of customer experience within the contact centre industry? In an article with Arnaud de Lacoste on page 54, Acticall Sitel Group discusses its vision of “Enhanced Humans” and how the best customer experiences will be delivered through effective partnership between man and machine, making the best of both technological capabilities and human intelligence.

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