Shared Services Leading Innovation and Creating Value

Shared services delivery has evolved to the point that supporting the enterprise’s innovation agenda is quickly shifting from opportunity to competitive imperative, and Shared Services Centers (SSCs) are exploring opportunities to bring more value to their parent organizations. The change from service provider to innovator is complex and requires a clear understanding of the types of innovation best served by SSCs, the enablers of innovation, and how best to leverage those enablers to change the cultural DNA. Recent Everest Group research uncovers key issues for SSC leaders to consider has they make this vital shift.


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