Capita Resourcing has published a report, titled “Workplace More Human”, which suggests that robotics is having a negative impact on working people. Not that the business benefits are in doubt, but the social impact is being felt.
Overall the 203 people at director level of companies employing 250 or more and the 1000 employees contacted felt that the social impact would be negative. 67% worried that the workplace would be less sociable in future, and 36% were concerned about losing their job. Meanwhile 91% of businesses considered the idea beneficial – a return to the “them and us” aspects of older industrial relations?
Jo Matkin, Managing Director of Capita Resourcing, commented: “It is clear that whilst there are obvious benefits of automation to employers, employees are concerned not just about the impact on jobs, but also their workplace culture. HR, and organisations more broadly, need to strike a balance between capitalising on the benefits whilst also carefully managing employee concerns.”
“It is vital that organisations clearly communicate what their automated business would look like with their employees. Including how it will impact their role, workplace and the possible benefits it presents in terms of, for example, upskilling, further training and freeing up employee time to focus on more creative, less menial activities.”