Imagine this: you’ve reached a level where you need a dedicated IT service desk to effectively support your growing customer base. Fantastic, right? You know very well that hiring additional people is often expensive and not always justifiable. On the other hand, the configuration of accounts, mailboxes and application updates is no longer challenging for […]
The BPO industry has always been at the forefront of technological advances, in fact it’s one of the fastest changing industries in the world. Today, the call centre has become a significant and powerful space, which can – for better or worse – transform the success of a brand. And, with technology progressing at such […]
With the growth of business complexity, changing laws, emerging disruptive technologies and progressive digitization, organizations must be able to drive innovation to preserve and increase their competitive advantage. You can maximize operational excellence and drive rapid business growth with IT outsourcing services. Below you will find a short and practical IT outsourcing guide highlighting best […]
Businesses are so dependent on IT that any disruption in service continuity – for example a faulty email box, an unexpected server reset, or an unstable Internet connection in the server room – costs money. The examples above, and more, are results, not causes of certain events. The mailbox stopped working because it exceeded the […]
It was in the 1950 treatise, “Computing Machinery and Intelligence” that Alan Turing first laid down the fundamentals of what has since become known as the ‘Turing test’. In simplified terms this is defined as when a human cannot distinguish whether they are engaged in conversation with a machine or with a real person. Created […]
Retailers operate in a very competitive environment, and the sector as a whole faces considerable challenges. To ensure success in the years to come, developing and deploying agile IT solutions will be essential. The numbers prove that the cloud is a growing part of retail. According to a study by Markets and Markets, the retail […]
