Maxine Holt is a research director, leading the security practice at industry analyst Ovum. Maxine will be delivering a keynote speech on trends in cybersecurity at the CXOutsourcers conference in Windsor on March 25th. In this podcast we explore some of the issues around protecting customer data and how GDPR is looking, one year into enforcement. […]
David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. Dave is a well known international expert on offshore outsourcing and he will be speaking about offshoring strategies later this month at the CX Outsourcers Mindshare event in Windsor, UK. In this edition […]
The newcomer’s dilemma In these times of humanity’s growing dependence on technology, it is hard to imagine the world of business without outsourcing. Knowing the extent to which all markets have become so greatly affected by digital transformation in the past two decades, it is not surprising that almost 90% of Western European companies now […]
Nuno Horta – Grupo Ageas Nuno Horta is head of innovation at Grupo Ageas, based in Lisbon Portugal. Ageas is based in Belgium and is the largest insurance company there although they operate across 14 different countries. Nuno talks about how insurance is changing and how insurance companies can improve the customer experience through the […]
Augmented reality is about to hit customer experience, marketing and a great deal else. But what does this have to do with Muhammad Ali’s robe, some hoodlums near where Malcolm X was shot and tearing ads out of sporting magazines? Near futurist Guy Clapperton interviews Imagination Park to find out. Click here to listen […]
Tamar Ravelli is an international recruitment consultant at Talingual. Talingual is a recruitment company, based in Belfast, focused on helping contact centres find staff, particularly multilingual centres who need people that are prepared to relocate for their job. Talingual published research suggesting that the place that young Germans want to live and work most is […]
