Intelligent Sourcing’s experts look at various initiatives to make companies more responsible as corporate citizens and the effect this can have in a business as well as moral sense. We begin with the emergence of a new standard from GISC. Scaling up impact sourcing
Manchester isn’t just music and football anymore! Companies in the UK and around Europe are increasingly recognizing the value of Manchester as a location for business services delivery. Blessed with a large tertiary graduate population, an advanced infrastructure, and a business-friendly environment, Manchester is – for many – an ideal alternative to more expensive UK […]
Geoff Land of Infinity CCS looks at why the cloud is not always the right fit for every business, and how combining the cloud with other delivery solutions can maximise benefits. Before AI took its crown last year, the most hyped technology revolution of recent years was the cloud. We all know the benefits that […]
In a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only when needed, many organisations are struggling to find and retain customers. So, when your product is no longer the unique competitive differentiator, what’s left is the relationship. As standard services and functionalities become […]
In less than two years’ time, 1990 will be 30 years ago in the past. The nineties gold rush of call centre growth, acquisition and merger and the development of a whole new business lexicon are more than well established, they’re ‘establishment’. The true future for CX that we are accelerating towards is the enablement and […]
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in the front-office BPO community. However, agent attrition continues to be an issue that afflicts outsourcers everywhere. Until third-party services providers are able to grasp what is causing attrition within their operations, and then […]
