Accenture, Adecco, Amazon, Generali, ISS, Marriott International, and Microsoft among leading businesses pledging to accelerate the economic integration of Ukrainian refugee women...
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis...
In today’s ever-evolving global economy, companies are increasingly recognizing the immense value of a diverse and inclusive workforce. However, sourcing and retaining...
Jamie Vergara, VP Global Operations, IBEX was recently asked why the company had chosen to Invest in Jamaica. The following video highlights...
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
In the ever-evolving world of CX, businesses are continually striving to provide exceptional customer service while embracing inclusivity. At Call Lab, we...
This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...
The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the...