Regular readers will be aware that Intelligent Sourcing visited Jamaica a couple of months ago – an impressive country with real dedication to the BPO market as one of its five targeted growth areas.
It’s going to be pushing further into all of those areas with the establishment of a business portal online. The Jamaican Promotions Corporation (JAMPRO) will be establishing this during 2019, according to the Jamaican Information Service.
One thing that struck us during our visit there was the energy and willingness to pull the country’s technological infrastructure up to the standard of other countries in all regions. In terms of the Americas and particularly the Caribbean the island is well-provided for in terms of English speakers and educational institutions. It has an established workforce plus incoming young people who are hungry to develop their knowledge.
It is common, however, to pay bills by hand, for example, when automation will make this simpler. Interacting with the outside world through a portal is just one of the building blocks being put in place to make this a “smart island”. Intelligent Sourcing will be watching this rapid progress with interest.