Isle of Wight confirms contact centre growth

Reports are coming in of between 400 and 600 jobs emerging in the contact centre sector in the Isle of Wight as a Scottish company expands beyond its home territory for the first time.

The occasion is the opening of a new 400-strong contact centre for Ascensos, following a £2.1m sweetener from the Isle itself to secure a £35m investment in the new facility.

The BBC suggests that the premises will house 400 people as we’ve said above; however, ITV News has spotted that the planning permission application is for premises to accommodate 600 people. We’re assuming this means there are plans to grow, possibly quickly.

The Motherwell-based company has not opened anything outside Scotland before now. It selected the Isle of Wight as the location for its new operation for the access the Island provides to a high calibre workforce, the aforementioned capital investment support from Isle of Wight Council and support in recruitment, training and development from the Department for Work and Pensions and Isle of Wight College.

The company manages customer service enquiries for a range of blue chip retailers including: Argos; BooHoo; B&Q; Coast; Game; Karen Millen; L.K.Bennett; Monsoon; Oasis; Warehouse; and Wickes.

John Devlin, CEO of Ascensos, said: “This is a major strategic move for Ascensos, increasing our capacity by 30% and establishing our first UK facility outside Scotland. We’re excited to be coming to the Isle of Wight. The people, the financial assistance and the support in recruitment, training and development made for an unbeatable package.

“Ascensos is growing rapidly and we have become a force to be reckoned with in the UK contact centre sector. We’ve a reputation for doing things differently in this space and we look forward to opening Ascensos Isle of Wight after the summer.”


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