Infosys has announced a strategic partnership with the A.S. Watson Group (ASW), the international health and beauty retailer, to accelerate ASW’s digital transformation initiatives. Infosys has been appointed as an Official Technology Partner by the A.S. Watson Group to provide technology services across data science and artificial intelligence. This collaboration is part of ASW’s Technology Partnership Programme, which is aimed at developing strategic partnerships to support the company’s long-term goals.
The partnership is aligned with ASW’s customer strategy, DARE – to be Different, Anywhere, build Relationships and offer unique Experiences. Infosys’ solutions, services and technologies will accelerate ASW’s next-generation digital marketing platform, build robust AI and machine learning frameworks for ASW’s customer centric analytics, optimise operational efficiencies, improve scalability and reusability across business units.
Malian Ngai, Group Chief Operating Officer of A.S. Watson Group, explained why the company introduced the partnership approach, “We believe every technology partner whom we have chosen to work with is more than just a vendor. Traditional client-vendor relationships are short-term, lack transparency and continuity. The partnership programme is designed to transform the short term contractual relationship to a longer term strategic relationship to create a win-win for both parties. The appointment of our first batch of worldwide tech partners shows our determination to accelerate our digital transformation, enabling the A.S. Watson Group to build on our solid retail foundation to fuel further growth through a smarter and more efficient organisation. Our purpose of putting customer first and putting a smile on their faces continues. We recognise that our customers are changing rapidly and technology has become an ever more critical ingredient to deliver our purpose.”
Ravi Kumar S, President and Deputy Chief Operating Officer, Infosys, said, “It is imperative that companies embrace digital technologies if they want to stay relevant and it is inevitable especially in the highly competitive and dynamic retail industry. We are pleased to partner with the A.S. Watson Group in their digital transformation journey. We will leverage our vast experience in the retail industry, our deep understanding of global markets as well as our extensive digital capabilities to help the A.S. Watson Group achieve its objectives.”