Every time someone says the traditional outsourcing giants in terms of territory is going to be in trouble, someone announces something to confirm things aren’t working that way around. This time it’s the turn of India – you know, the place that did so well out of traditional outsourcing but which must, surely, be coming out of that now as everything is moving to AI and robotics.
Well, not quite, according to a release yesterday from Intelenet. Released in advance of Indian GDP figures, which in fact fell to 5.7% growth, the company points out that India is building a global presence in areas such as artificial intelligence (AI), big data, robotics, cloud and Internet of Things (IoT). It continues by making the point that India is influencing otheres: Digital modernisation in the West is increasingly being supported by Business Process Outsourcing (BPO) companies, with many innovations in UK companies being driven by Indian expertise.
Bhupender Singh, CEO of Intelenet Global Services, said in the release: “Seventy years of independence has seen India transform into a global powerhouse. Indian technology innovation now positively impacts companies around the globe, and in particular, the UK and US are growing as recipients of Indian IT outsourcing investment.
“Nearly all Western companies are on the journey towards digital transformation, but going digital is much easier said than done. For those that are not digitally native, the investment that expert Indian companies have made into emerging technologies is crucial for business growth. Outsourcers have moved on from simply delivering routine tasks. Often, clients expect outsourcers to know their business and the opportunities for innovation better than they do.
Bhupender added: “India has become a powerhouse of digital transformation, with it currently being the world’s largest global sourcing destination. The IT sector contributes around 10 percent to the gross domestic product and nearly 25 percent of the country’s exports. The UK and US are facing a shortage of skilled tech workers, and so access to India’s highly skilled talent pool is essential.”
All of which is true but the GDP was still down. It’s one to watch, but not if you like straightforward and uncomplicated stories.