CX Files: Patrick O’Brien, GlobalData Retail – Retail and CX in 2019

Patrick O’ Brien is the UK research director at Global Data Retail and has a long career researching retail trends in the UK and across Europe. Global Data publishes over 15,000 reports and forecasts a year analysing 500,000 companies in 80 different countries.
In the podcast, Patrick explains his thoughts on retail trends for 2019 and how CX will play a major role in shaping the future of retail. Patrick explores questions relating to the changing nature of retail today, how the High Street can survive, and how different business models are often leading consumer goods companies to bypass retail entirely.

Podcast Link:

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