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CX Files: Loren Moss On Demographics And CX Channels

Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech and Intelligent Automation. In this episode of CX Files, Loren speaks about CX channels and their connection to customer demographics. Are Millennials really obsessed with Social Media and do Baby Boomers really insist on using the telephone for customer service?

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