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CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients.

Since the company’s new brand launch in early 2018, TTEC have disrupted the European customer experience industry with their operations in EMEA as recognised by a wealth of industry awards and accolades from organisations including the Global Sourcing Association (GSA), UK Contact Centre Forum (CCF), and Customer Contact Management Association (CCMA);


Further, the company created a new omnichannel demonstration environment with the launch of its ‘CX Innovation Lab’ in Belfast, demonstrated several global and local European new business wins, and made key senior appointments within the region, rounding out TTEC’s newly expanded EMEA leadership team which includes Iain Banks, VP International Markets;


Iain Banks, VP, International Markets, TTEC commented; “It has been an incredible 12 months for TTEC in EMEA. Our journey has only just begun, but to receive industry acknowledgements of our efforts and recognition of our best practices is a great way to cap off the year.  Our success is demonstrating how we live up to our mission to deliver humanity to business through our clients’ customer experience and contact centre outsourcing programs.  We look forward to continuing to disrupt the European CX market in 2019.”

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit

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