More than 600 senior customer executives from leading public and private sector brands gathered in Glasgow last night to celebrate and recognise achievements in service excellence at CCA Excellence Awards 2018.
The benchmark for customer service excellence was raised with organisations ‘neck in neck’ for the top spot in many of the award categories. More than 150 shortlisted nominees battled it out for the winning entry in more than 20 categories.
CCA Chief Executive Anne Marie Forsyth said: “Delivering world class customer service consistently in today’s 24/7 world requires exceptional people who can live up to exacting standards. I would like to warmly congratulate all of our winners who do just that on a daily basis.
“The success of Capita BBC Audience Services and Cigna Healthcare for achieving and retaining CCA Global Standard© accreditation for more than 15 years underlines the valuable role of continual improvement that results in excellent service for customers. Presenting both organisations with a ‘Gold Award’ for this long-standing achievement reflects their passion and commitment to deliver time and again for customers.”
Chairman of the judging panel Andrew Mends said: “This year’s winners should be exceptionally proud because it was by far the most competitive field ever with a record number of international as well as UK entrants. Our panel of 40+ judges had a very difficult task due to the quality of submissions being so high. We would like to congratulate everyone who made the shortlist, because each one demonstrated a serious commitment to superior customer service.”