March 19, 2021
As companies move up the sourcing continuum, they likely will find that the typical transaction-based bidding methods are lacking, especially for complex,...
March 10, 2021
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
March 8, 2021
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
March 3, 2021
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...
February 26, 2021
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
February 16, 2021
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
February 3, 2021
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
January 27, 2021
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...